Return Policy
Return Policy – ApotheekPlus.net
Safe Returns, Clear Conditions
At ApotheekPlus.net, customer satisfaction is our priority. However, due to the nature of our products, we follow strict return guidelines in compliance with French health and pharmaceutical laws to ensure your safety.
General Return Conditions
As we supply medicinal products, returns are not allowed once a product has been delivered, unless the item is damaged, defective, or incorrect. This policy helps maintain safety, product integrity, and legal compliance with pharmaceutical regulations.
Damaged or Defective Items
If your order arrives damaged, broken, or incorrect, please contact our customer support team within 48 hours of receiving the package. We will investigate the issue and provide a suitable solution, such as
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Sending a replacement product
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Issuing a refund (where applicable)
To substantiate the claim, clear images of the product and packaging may be required.
Order Cancellations
Your order can only be canceled if it hasn't been shipped or processed yet. To do this, contact us immediately. Once dispatched, the order can no longer be cancelled or recalled due to safety laws concerning pharmaceuticals.
Refunds
If a return is approved, refunds are processed through your original payment method. Please note that it may take a few business days for the amount to appear, depending on your bank or payment provider.
No Hidden Fees
ApotheekPlus.net does not charge hidden fees for valid returns or cancellations. All costs — including shipping — are transparently displayed at checkout.
Need Help?
If you have questions about our return policy or face an issue with your order, please contact our customer service team via our website. We’re here to help and ensure your experience remains safe and satisfactory.
